Have you ever wondered how your favorite app, website, or software was created? What inspired the founders and developers to build it in the first place?
In this article, we’ll be taking a look at the startup story of Skit. Previously known as Vernacular.ai, Skit is a platform that helps companies create multilingual chatbots. We’ll be exploring how Skit was founded, what challenges they’ve faced along the way, and where they’re headed in the future.
So if you’re curious about the inner workings of startups and want to learn more about Skit, keep reading!
What is Skit?
If you’ve ever used an AI personal assistant like Siri, Cortana, or Google Assistant, then you’ve experienced the magic of voice recognition and automation. But what if you could use that technology to automate your business? With Skit, you can do just that.
Skit is an AI-first SaaS voice automation company that allows businesses to automate their customer services and sales processes with a simple voice interface.
If you are looking for a way to improve your contact center operations, you may consider using Skit. Skit’s speech automation tool can help enterprises automate their contact center operations. It can help businesses reduce the amount of time taken to respond to customer inquiries. Additionally, Skit can help companies improve their caller satisfaction rates and reduce the amount of manual work required to manage customer interactions.
Vernacular Intelligent Voice Assistant (VIVA)
Businesses often face the problem of employees spending too much time on the phone, repeating the same information to different customers. Viva is a multilingual Voice AI-powered contact center automation platform that enables organizations to provide a customer service experience in up to 24 languages.
Viva helps automate customer interactions across voice, email, chat, and social media channels powered by natural language processing and machine learning. Built for the digital age, Viva offers an intuitive interface that makes it easy for customer service staff to connect with customers in their own language. With Viva, businesses can improve customer satisfaction while reducing costs and boosting efficiency.
At its heart, Skit’s VIVA artificial intelligence engine is designed to help you communicate with customers. Unlike other AI engines that use rule-based or decision tree-based methods, Skit’s VIVA conversation design framework uses a unique machine learning approach to understand intent. This provides for more natural and accurate interactions with customers.
Most business owners are always looking for new and innovative ways to improve customer service. Skit’s VIVA is a powerful artificial intelligence tool that can help businesses do just that. With this platform, companies can create custom conversations with their customers that are tailored to their specific needs. This not only provides a better experience for customers, but it also helps build stronger relationships with them.
Like many others, Akshay Deshraj and Sourabh Gupta in 2016 came to Bengaluru with hopes to become entrepreneurs. They started attending as many events as possible to determine the problem they wanted to solve. As most startup founders potentially do, they also kept making new connections and meeting new people.
Sourabh quickly identified a problem that the farmers were facing for a long time. The problem was that these farmers were getting messages from the bank but could not understand the text in English.
These farmers regularly cycle to the bank for ten kilometers just so that the bank manager can explain the message. Sourabh realized that the next generation of internet users would be voice first. This is where the IIT graduates Akshay and Sourabh got the idea of an AI-based voice assistant and launched their startup vernacular.ai after months of development and research.
If you’re an Indian startup, you might have a better chance of getting financed by local venture capitalists. According to recent data, VC firms in India are more likely to invest in early-stage companies than those in other parts of the world.
2017 was a big year for Vernacular.ai. The up-and-coming AI startup made serious waves in the tech sector, securing an undisclosed amount of seed funding from top investors. With this capital in hand, Vernacular.ai poised to make progress in 2018 and beyond, bringing its innovative artificial intelligence technology to businesses and consumers worldwide.
Skit has recently raised $5.1 million in financing from the Indian venture capital firm Exfinity Ventures and will use the new capital to expand its operations in India and Southeast Asia.
As a fast-growing startup, Skit has big plans for expansion in the coming year. The company has just announced that it is doubling its headcount by 2022 and is looking for talented engineers to help take them to the next level.
Skit continues to expand its voice AI platform – VIVA, it will move into new markets, and Skit must keep up with the latest advancements in voice recognition technology. Skit’s team has been hard at work improving the accuracy of their algorithm to provide the best possible user experience.
Skit is a platform that helps companies create multilingual chatbots. With the help of AI, their team can provide your business with a custom-built bot in 16 languages to suit your needs. This allows for a cost-effective way to reach more customers and offer customer service around the clock.
Skit is on a mission to make the world more connected and inclusive. They’re helping companies across industries build chatbots in any language, which will provide an invaluable service for people who speak English as a second or third language.
The startup story of Skit, which was initially known as Vernacular.ai, is a great example of how a person’s perseverance and dedication can pay off in the end. The founders started by identifying the problems that people face every day and soon realized that there was an opportunity for something scalable – which brings us to where we are today with Skit.